Consumer Complaints

OACFP is the professional membership association for cemetery and funeral professionals which is governed by the Bereavement Authority of Ontario (BAO).

The BAO oversees the entire bereavement sector in Ontario, including funeral establishments, funeral directors, funeral pre-planners, transfer service operators and transfer service sales representatives, and cemetery and crematorium operators and sales representatives.

As administrators of the Funeral, Burial and Cremation Services Act, 2002 (FBCSA), the BAO ensures that consumers are dealing with qualified and licensed professionals. It protects consumers by ensuring that funeral, cremation, and cemetery licensees comply with existing legislation.   

We at the OACFP recommend that concerns regarding the policies or actions of any of our members, or other Bereavement Sector licensees, should be directed to the licensee directly.  However, should the BAO also handles consumer complaints. If you wish to raise a concern or complaint about a professional you may direct this to the BAO at Complaints.